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About us
Return Policy
Terms and conditions
Our team


User account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

 

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur CoolerHobby cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Due to special offer, CoolerHobby may have to limit the number of products available for purchase.  CoolerHobby reserves the right to change quantities available for purchase at any time, even after you place an order.

 

Order Cancelation

Customers can cancel their order at any time prior to shipping. Please contact our customer service. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded.

 

Shipping and Delivery

Shipping time displayed on CoolerHobby is the estimated time it takes for package to leave our hands. But the actual delivery may be effect by many factors beyond CoolerHobby's control once it leaves our facilities. CoolerHobby cannot be held liable for late deliveries. We will try our best to ensure a smooth delivery.

 

Once we receive your order we will try our best to ensure the fulfilment of the order. However, sometimes we may subsequently learn that it cannot supply the ordered product. In this event, CoolerHobbt will contact customers as soon as possible and offer to cancel the order and refund purchase prices in full.

 

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

 

Customers are responsible for providing complete and accurate shipping addresses. CoolerHobby cannot make changes to your shipping address once a package has been shipped, and CoolerHobby is not liable for packages lost due to incomplete or inaccurate addresses.

 

All orders showed as "delivered" by shipping companies are considered delivered. CoolerHobby cannot be made liable of non-delivery in this case.

 

Exchange and Returns

Please read about our return policy here

 

Non-Returnable

Discounted or end of line products can only be repaired. No refunds or free replacements will be made.

 

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on CoolerHobby that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

 

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order and we have not shipped yet, you can cancel and return the order for a full refund.

 

Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

 

Note: Telephone is exclusively presales channels. We do not resolve after sales complaints via phone.

 

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by CoolerHobby and are protected by international copyright laws.





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